97% customer retention is no accident.
The services REM offers are more than a collection of claims management products. They’re an integrated, comprehensive set of tools created, designed, and continually improved to serve our customers from First Notice of Loss through claim resolution. We develop long-term partnerships with our customers that lead to our incredible 97% retention rate.
Claims management is our core service. We’re not confused about our identity. We’re not a TPA that is distracted by other businesses. Claims management is what we do and it’s all we do. We’ve developed and integrated layers of proprietary and vended services that work together, providing our customers with optimum flexibility designed to deliver outstanding results.
We offer Claims Management Services in the following lines:
- Workers' Compensation
- General Liability
- Commercial & Personal Automobile
- Professional Liability
- Products Liability
- Construction Defect
- Personal Property
Highly integrated services support our claims management
- Risk Management Information System (RMIS)
- Managed Care & Medical Management
- Litigation Management
- Special Investigations/Fraud Detection
- Subrogation & Recovery