At REM, better claim service and better tools yield superior claims management results. Our mission-- to protect both the financial assets of our customers and the integrity of their name-- is realized through four key initiatives:
- We support our customers with personal, accessible, reliable customer service. A REM professional is an experienced, loyal partner, collaborator and confidant to his or her customers. This relationship is the foundation of our business and at the core of all our successes.
- We work to reduce our customers’ total loss costs by offering value and controlling claim leakage. Our rigorous Best Practices employ cost management techniques throughout the claim lifecycle.
- We develop claim service program solutions that are specifically tailored to meet the needs of each and every customer.
- We are transparent in all that we do and welcome our customers’ participation in the claim process. Our best-in-class information tools support transparency and make customer involvement easy.
Mission statements are fine and good. But at the end of our day and at the end of our customers’ days only one thing matters: outcomes. REM provides the services, support, and expert teams to resolve claims quickly and allow our customers get back to the business of running their businesses.