Effective management of claims and loss costs require numerous specialty services. REM’s comprehensive services are designed to help us aggressively manage each aspect of a claim, keeping a close eye on the value that each service brings to the loss cost equation.
First Notice of Loss Reporting
Our state of the art tools provide our customers with the ability to report claims quickly in the manner most suited to their needs: 1-800, Internet or Fax. All reports are acknowledged via automated notification.
REM's Litigation Management service is part of a larger system for controlling legal and indemnity costs. Our aggressive program is designed to select the right attorneys to provide representation in litigated matters and to secure the most cost-effective outcomes for our customers. Suit avoidance practices, alternative fee arrangements, use of approved law firms, uniform billing policies and other expense control procedures are designed to complement this effort.
Special Investigation & Fraud Detection
REM’s claim professionals are thoroughly trained in recognizing fraud and pursuing investigations. We consider this vital to responsible claims management. We also provide fraud plan filings to satisfy the regulatory needs of each customer.
Subrogation & Recovery
Subrogation and recovery are vital to effective leakage management and are pursued directly by REM’s claim professionals. Parties are not put on notice without the approval of our customer, but for those who approve, our recovery practices yield significant financial benefit.
Take-Over and Run-Off Expertise
REM is an industry leader in managing books of claims that were previously handled by others. Our engagements have ranged in size from a few hundred to nearly 10,000 claims each. Consequently, we have developed proprietary processes that include:
Our procedures have been refined and “battle-tested” through numerous engagements, and our risk management and insurance carrier customers applaud the ease and efficiency we bring to this most difficult process.
- Proprietary Claim Inventory, Intake, Triage, Assessment, and Distribution
- Rapid Detailed Historical Data Conversion
Catastrophic or Significant Events
Our customers rest easy knowing that should a significant event occur, REM is prepared 24 hours a day, 7 days a week to respond with the professional emergent claim support they need. The REM response is always at the ready, managing the intake and adjudication of the hundreds or thousands of claims associated with high volume events, particularly those emerging from large energy, manufacturing, and other product distribution risks. If it is newsworthy, our customers are in crisis. REM is there to support them, their employees and their brand.